This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.indiavetmart.com. The domain name www.indiavetmart.com, including the related applications as well as the Seller portal (hereinafter referred to as “Platform”) is owned and operated by CoreVet VPG Private Limited (hereinafter referred to as “CoreVet”/ “Company”), a company incorporated under the Companies Act, 2013.

For the purpose of the Terms of Use (hereinafter referred to as “ToU”), wherever the context so requires, ‘you’, ‘Seller’ and ‘your’ shall relate to any natural or legal person who has agreed to become a Seller on the Platform and for CoreVet. The word ‘user’ shall collectively imply a Seller, a CoreVet VPG Member, and any member of CoreVet VPG and the terms ‘we’, ‘us’ and ‘our’ shall mean CoreVet.

Your use of the Platform and the features therein is governed by the following terms and conditions (ToU) including applicable policies available on the Platform, notifications and communications sent to you on the Platform which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform, you shall be contracting with Company, and these terms and conditions including the policies constitute your binding obligations to CoreVet.

1. ABOUT COREVET VPG

CoreVet VPG is a Veterinary Purchasing Group which leverages the purchasing power of a group of veterinary practices to obtain member benefits and discounts from vendors and suppliers based on the collective buying power of our members (“CoreVet VPG Members”).

You agree and acknowledge that the website is an online platform of CoreVet VPG that enables you to sell the desired products at the indicated price at any time from the serviceable locations. You agree and acknowledge that we are only a facilitator and are not and cannot be a party to or control in any manner any transactions on the Platform. Accordingly, such contract of sale of products on the Platform shall be a strictly bipartite contract between you and the buyers/CoreVet VPG Members on the Platform.

2. Seller Eligibility

2.1. You should be eligible to enter into legally binding contracts as per Indian Contract Act, 1872, i.e. persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law;

2.2. You should be engaged in the business of selling of products which are meant for usage by Veterinarians and you should possess a valid license to conduct the said business.

3. Your Account and Registration Obligations

3.1. In the course of your use of the Platform, you agree to furnish your details and information as requested by us from time to time including, but not limited to, the following information, to register as a Seller:

• Seller Complete Name
• Seller Complete Address
• Seller Complete Contact details
• Seller Grievance Officer details for Consumer Complaints
• Phone no.
• Email Address
• GSTIN
• PAN
• Business PAN (if different)
• Pincode
• Registered Address - Principal geographic address of its headquarters and all branches
• Bank A/c Details
• Account Holder Name
• Cancelled Cheque
• Signature
• Display Legal Name
• Legal Name / Trade Name
• Total price in single figure of any goods / service (break up price / charges, if any)
• Relevant details of goods including Manufacturer / Packer / Name and Complete Address
• Relevant details of imported goods including Name and details of Importer with correct Country of Origin (Country’s full name)

• Relevant guarantee or warranties applicable to all goods / services you are selling on the platform.

3.2. You agree that you have necessary licences and permits for the sale on the Platform which shall be including but not limited to the licences required by all applicable laws.

3.3. You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the ToU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.

3.4. You provide your consent to populate your details, including, but not limited to, the Seller Address, provided by you at the time of registration on the Platform for the products listed by you on the platform.

4. Seller Account Deactivation

As per our policy, if a Seller requests for a closure of the account, the account will be put on hold for a period of 90 days to ensure smooth closure of transactions which have been made prior to his closure request and this will be available to the said Seller for downloading payment and taxation reports, if required. After 90 days, the Seller would be required to reach out to us confirming that he has downloaded the reports and requesting for a deactivation again. Upon receiving this confirmation, the Seller’s account will be deactivated provided there are no outstanding payments due from the Seller, with certain information being retained by CoreVet at all times, such as registered mobile number, registered email ID, GSTIN and other transaction related information. Such information is being retained for audit purposes and to prevent fraudulent acts by the Sellers in the future. If a Seller decides to commence his business with CoreVet again, he/she will not be able to create a new account but the older account can be restored if it is required.

5. Communications

When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email or any other mode of communication, electronic or otherwise.

6. Platform for Transaction and Communication

The Platform is a platform that users utilise to independently meet and interact with one another for their transactions. CoreVet is not and cannot be a party to any transaction or dispute between users on the Platform.

7. Platform Services

7.1. The commercial / contractual terms between You and CoreVet VPG Members shall be limited between You and CoreVet VPG Members, including without limitation to price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. CoreVet only provides a Platform to you to promote your goods and it does not determine, advise, have any control, or in any way involve itself in the acceptance of such commercial / contractual terms between you and CoreVet VPG Member.

7.2. CoreVet does not make any representations or warranties regarding specifics (such as quality, value, and saleability) of the products or services proposed to be sold, offered to be sold or purchased on the Platform. CoreVet does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. CoreVet accepts no liability for any errors or omissions of third parties in relation to the products and services.

7.3. CoreVet is not responsible for any non-performance or breach of any contract between you and CoreVet VPG Members. CoreVet cannot and does not guarantee that you and CoreVet VPG Members concerned will perform transaction(s) concluded on the Platform.

7.4. CoreVet does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular CoreVet VPG Member you choose to deal with on the Platform and use your best judgement in that regard.

7.5. CoreVet does not at any point in time during a transaction between you and a CoreVet VPG Member on the Platform come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the CoreVet VPG Member. At no time shall CoreVet hold any right / title to or interest in the items nor have any obligations or liabilities with respect to such a contract. CoreVet is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.

7.6. The Platform is only a platform that can be utilised by you to reach a larger customer base to sell items or services. CoreVet only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between you and the CoreVet VPG Member.

7.7. You release and indemnify CoreVet and / or any of its directors, officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, CoreVet cannot control the information provided by other users which is made available on the Platform. You may find other user's information to be offensive, harmful, inaccurate or deceptive. Please use caution and practise safe trading when using the Platform. Please note that there may be risks in dealing with underage persons or people acting under false pretence.

7.8. You agree and understand that CoreVet and the Platform merely provide hosting services to its members and you. All items advertised / listed and the contents therein are advertised and listed by third party user generated contents. CoreVet shall bear no responsibility or liability in relation to or arising out of third-party user generated content. CoreVet is merely a facilitator and does not interfere in the transaction between CoreVet Members and Sellers.

8. YOUR UNDERTAKING

8.1. You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles that You will not do any of the following:

• 8.1.1. Delete or modify any content on Platform, such as any information regarding the Services, their performance, sales or pricing;
• 8.1.2. Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search Platform;
• 8.1.3. Make false or malicious statements against the Services, Platform or Company;
• 8.1.4. Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage Platform and/or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of CoreVet VPG and/or the Services;
• 8.1.5. Introduce any trojans, viruses, any other malicious software, any bots or scrape Website for any information;
• 8.1.6. Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by us or otherwise tamper or attempt to tamper with our technological design and architecture;
• 8.1.7. Hack into or introduce malicious software of any kind onto Platform;
• 8.1.8. Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services;
• 8.1.9. Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the internet.
• 8.1.10. You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through Platform, any information that:
  • 8.1.10.1. belongs to another person and to which you do not have any right;
  • 8.1.10.2. is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
  • 8.1.10.3. harms minors in any way;
  • 8.1.10.4. infringes any patent, trademark, copyright or other proprietary rights;
  • 8.1.10.5. violates any law for the time being in force;
  • 8.1.10.6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • 8.1.10.7. impersonates or defames another person; or
  • 8.1.10.8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
• 8.1.11. You shall provide the accurate and correct product description carefully.
• 8.1.12. You agree to access, avail the services provided by the Platform at your sole risk and you are using your best and prudent judgement before entering into any transaction through this site.
• 8.1.13. You authorize Company to contact you for any transactional purposes related to your Products/order/account.
• 8.1.14. You shall not use any ‘deep-link’, ‘page-scrape’, ‘robot’, ‘spider’, automatic device, program, algorithm, methodology, or any similar or equivalent manual process to access, acquire, copy, monitor any portion of the Platform or content or in any way reproduce, or circumvent the navigational structure, presentation of the Platform, or any content to obtain or attempt to obtain any material, documents, or information through any means not purposely made available through the Platform. We reserve our right to bar any such activities.
• 8.1.15. You shall not attempt to gain unauthorised access to any portion or feature of the Platform, other systems, networks connected to the Platform, server, computer, network, or the services offered on or through the Platform by hacking, password ‘mining’, or any other illegitimate means.

• 8.1.16. You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security, authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace information on any other user of or visitor to Platform (including any account on the Platform that is not owned by you) or to its source or exploit the Platform, any service, information made available, or offered by or through the Platform in any way where the purpose is to reveal any information (including but not limited to personal identification or information other than your own information) provided by the Platform.
• 8.1.17. You may not use the Platform or any content for any purpose that is unlawful or prohibited by the ToU or to solicit the performance of any illegal activity or other activity which infringes the rights of CoreVet and / or others.
• 8.1.18. You shall at all times ensure full compliance with the applicable provisions of the laws including but not limited to Information Technology Act, 2000, and the other rules thereunder as applicable.
• 8.1.19. Solely to enable us to use the information you provide us with and so that we do not violate any rights you might have in your information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable (through multiple-tiers) right to exercise the copyright, publicity or database rights or any other rights you have in your information for any current or future promotional, advertising and other business activities.
• 8.1.20. From time to time, you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasise the attributes of such items or services so as to mislead other users on the Platform in any manner.
• 8.1.21. We reserve the right, but have no obligation, to monitor the material posted on the Platform. CoreVet shall have the right, at its sole discretion, to remove any content that violates or is alleged to violate any applicable law or either the spirit or letter of the ToU. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIAL YOU POST ON THE PLATFORM AND YOUR INDEPENDENT COMMUNICATION WITH THE BUYERS AND OTHER SELLERS, REGARDLESS OF FORM.
• 8.1.22. CoreVet shall have all the rights to take necessary action and claim damages that may occur due to your involvement / participation in any way on your own or through group(s) of people, intentionally or unintentionally, in DoS (denial of service) / DDoS (Distributed Denial of Services).
• 8.1.23. You shall strictly comply with all the policies shared by CoreVet for ethical working and shall not form any form of cartel or similar arrangement to influence the price or sale on the platform in any form or manner whatsoever.
• 8.1.24. You shall ensure that the personal data of customers is processed only for the purpose of scope of this ToU and as per the authorisation received from CoreVet/Customer. You shall ensure to protect the Personal Data as mentioned in Data Protection Obligation in Compliance with laws section below.
• 8.1.25. If for any reason, the Seller proposes to materially change ownership or management or its current shareholders or partners, or transfer control of the Seller to a third party or a third party assumes control of the Seller, the Seller must notify the Company within thirty (30) days of such change in writing.

9. Selling on the Platform

• 9.1. As a registered Seller, you shall list item(s) for sale on the Platform in accordance with the policies which are incorporated by way of reference in this ToU.
• 9.2. You must be legally able to sell the item(s) you list for sale on our Platform and must have all the necessary licences and permits required for such sale.
• 9.3. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties.
• 9.4. Listings may only include text descriptions, graphics, pictures or videos that describe your item for sale. All items must be listed in an appropriate category on the Platform.
• 9.5. All listed items must be kept in stock for successful fulfilment of sales.
• 9.6. The listing description of the item must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amount that you may have received from the CoreVet VPG Member.
• 9.7. You agree not to list a single product in multiple quantities across various categories on the Platform. CoreVet reserves the right to delete such multiple listings of the same product listed by you in various categories. CoreVet reserves the right to restrict the selling of products originating from certain countries.
• 9.8. You agree when multiple sellers sell the same product through multiple or similar product page views, CoreVet reserves the right to combine and present the best product data to ensure best customer experience.
• 9.9. For Pharmaceutical and Drugs category, You agree that You have necessary licences and permits for the sale on the Platform.
• 9.10. You shall inform CoreVet regarding the change in the registered pharmacist within 7 days and provide us with all the necessary documents of the new endorsed pharmacist within 7 days of enrolment.
• 9.11. You shall also ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) in respect of the Goods / Services supplied by you. It is your responsibility to charge appropriate Goods and Services taxes on the supplies affected and remittance of the same to the Government. CoreVet shall not be responsible for any deficiency and / or omission on your part. In case of any mismatches on account of tax collection at source, you shall be required to provide all relevant information to CoreVet to correspond with the relevant authorities and also in case of any liability accruing on account of omission shall be your obligation to pay such deficit.
• 9.12. Sellers acknowledges that CoreVet will not be liable for any damages, interests, claims etc. resulting from not processing a transaction / transaction price or any delay in processing a transaction / transaction price that is beyond the control of CoreVet.

10. Content Posted on the Platform

• 10.1. CoreVet has no responsibility or liability over third-party generated Content as CoreVet is merely a facilitator for the purposes of this ToU. Except as expressly provided in the ToU, no part of the Platform including the Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, website or other medium for publication, distribution or any commercial enterprise without CoreVet’s prior written consent.
• 10.2. You shall be responsible for the Content posted or transmitted on the Platform by You. You grant us non-exclusive, worldwide, perpetual, royalty free and transferable license to use, modify, adapt, enhance, refine, transform, and create derivative works of such Content, including but not limited to the use of generative AI technologies, tools, or services. This license includes, but is not limited to, the right to use, modify, enhance, or create derivative works of the Content for any purpose, including, without limitation, promotional, advertising, and marketing purposes, across any media, whether now known or hereafter devised. We shall be entitled to, consistent with our privacy policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of purpose forever, including, but not limited to, promotional and advertising purposes in any media, whether now known or hereafter devised You agree that any Content you post may be used by us, consistent with this ToU, and you are not entitled to any payment or other compensation for such use.

11. Limited Licence

CoreVet grants Sellers a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable and personal licence to use “CoreVet” name and / or logo on Seller’s invoice for transactions concluded on the Platform. Further, CoreVet grants Sellers a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable and personal licence to use “CoreVet” name and / or logo on packing material used by Sellers for delivery of Products sold on the Platform.

12. Payment and Invoice for Sale

• 12.1. Transactions, transaction price and all commercial terms such as delivery, dispatch of products and / or services are as per principal-to-principal bipartite contractual obligations between You and Buyers i.e., CoreVet VPG Members and the payment facility is merely used by Sellers and Buyers to facilitate the completion of transactions. Use of the payment facility shall not render CoreVet liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the Platform.
• 12.2. You understand, accept, and agree that the payment facility provided by CoreVet is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment and remittance for transactions on the Platform using the existing authorised banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, CoreVet neither acts as a trustee or fiduciary with respect to transaction or transaction price.
• 12.3. You expressly agree that issuing the correct and complete invoice is the sole and primary responsibility of a Seller.

13. Dispatch of Products and / or Services

• 13.1. You, as a Seller, shall be required to dispatch the products and / or services for every transaction to the CoreVet VPG Member within the time period as provided in the Schedule executed with you to ensure that the products and / or services are delivered in a timely manner. Further, you will solely be responsible for undertaking transit insurance for products sold by You on the Platform. For avoidance of doubt, CoreVet will not be responsible for undertaking any insurance(s) for products sold by Sellers on the Platform.
• 13.2. Seller shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to CoreVet in such a manner and within a time period as provided in the policies.
• 13.3.Seller shall dispatch the products and / or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a Seller for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to CoreVet on demand within the time frame as notified from time to time.
• 13.4. Seller agrees that the dispatch details shall be true, correct, and duly authorised and shall not be misleading, fraudulent, false, unauthorised, illegal and shall not contain any misrepresentation of facts.
• 13.5. In case a Seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the ToU and may lead to suspension and / or termination of Seller account.

14. Pricing, Charges and Terms of Sale

• 14.1. You shall provide the Products to CoreVet VPG Members at the prices set forth in Schedule-A, which shall remain fixed for the term of this Agreement unless otherwise agreed in writing by both Parties.
• 14.2. You shall be liable to pay CoreVet such charges as agreed in the Schedule-A executed between you and CoreVet.
• 14.3. All other terms of Sale shall be governed as per the Schedule-A executed with You.

15. Marketing Support and Promotional Commitment

You do and hereby agree to actively support CoreVet VPG in its marketing efforts, programs, and events designed to improve CoreVet VPG and to promote the growth and adoption of the Seller’s products or services. Such support includes, but is not limited to:

• 15.1.1. Participation in Marketing Programs - The Seller shall collaborate with the CoreVet VPG to develop and execute marketing initiatives, including providing product information, promotional materials, and other resources necessary to effectively market the Seller’s products to CoreVet VPG members.
• 15.1.2. Event Participation - The Seller agrees to participate in CoreVet VPG-sponsored events, such as trade shows, webinars, conferences, or training sessions, to promote its products and engage with CoreVet VPG members, as reasonably requested by the CoreVet VPG. Participation may include providing product demonstrations, sponsorships, or other forms of support.
• 15.1.3. Compliance Support - The Seller shall work with the GPO to ensure that its marketing efforts align with the CoreVet VPG’s objectives to maximize member compliance with the terms of this Agreement, including providing data, reports, or other materials that support the CoreVet VPG’s efforts to monitor and enhance contract compliance.
• 15.1.4. Promotional Materials - The Seller shall provide CoreVet VPG with marketing collateral, including but not limited to product brochures, digital content, and branded materials, to be used in CoreVet VPG communications and promotions, subject to the Seller’s prior approval, which shall not be unreasonably withheld.
• 15.1.5. Timely Cooperation - The Seller agrees to respond promptly to CoreVet VPG’s requests for marketing support, including deadlines for submission of materials or participation in events, to ensure the success of joint marketing efforts. The Seller acknowledges that its active participation in these marketing efforts is critical to achieving the mutual goals of increasing product adoption, enhancing member compliance, and driving growth within the CoreVet VPG network. Any costs associated with the Seller’s participation in marketing programs or events shall be mutually agreed upon in writing by both Parties prior to implementation.

16. Compliance with Laws

• 16.1. Seller acknowledges and undertakes the compliance with all applicable laws at all times.

16.2. Data Protection Obligation

If and to the extent that you collect, access, use, store, record, or otherwise process (collectively “Process”) any personally identified or identifiable information such as name, age, gender, email address, physical address, phone number, image, in any form that can be linked to a specific individual (“Personal Data”) received by you from or on behalf of CoreVet (or any CoreVet group company) employees, contractors, users, partners, or other third parties or otherwise obtained in connection with performing your obligations under this ToU (“CoreVet’s Personal Data"), you agree to:

• 16.2.1. Comply with applicable data protection laws, rules and regulations governing the collection, use, protection, breach notification, retention, disclosure of Personal Data including but not limited to Digital Personal Data Protection Act, 2023 (“Applicable Data Protection Law”), including any requirements applicable to storage or cross-border transfer of Personal Data outside India;
• 16.2.2. Keep and maintain all CoreVet’s Personal Data in strict confidence and the obligation to protect Personal Data shall survive in perpetuity;
• 16.2.3. Process CoreVet’s Personal Data solely to fulfil Your obligations under this ToU and not sell, rent, trade, lease, use for its own advertisement or marketing purposes, or otherwise make an unauthorised disclosure of CoreVet’s Personal Data to any third party;
• 16.2.4. Not sell, rent, trade, lease, use or approach customers directly for your own advertisement or marketing purposes, or otherwise make an unauthorized disclosure of CoreVet’s Personal Data to any third party;
• 16.2.5. Implement and maintain appropriate physical, technical, and administrative safeguards designed to prevent any unauthorized or accidental access, unlawful destruction, alteration, disclosure or loss of such Personal Data (“Security Incident”);
• 16.2.6. At its sole expense provide CoreVet with all necessary information, cooperation and assistance as required (including by appropriate technical and organizational measures) to enable CoreVet to comply with its obligations under Applicable Data Protection Law, including but not limited to providing access to Personal Data, correcting or erasing Personal Data, stop processing Personal Data and responding to other data subject requests in timely manner;

• 16.3. You shall be responsible to display your: Products / services details on the CoreVet Platform, as per applicable laws;

17. Seller Action Framework

• 17.1. CoreVet may take appropriate action against the Seller for non-compliance with any applicable laws as stipulated in this Terms of Use or otherwise applicable to the Product listed by You. This may include but shall not be limited to delisting You or blacklisting You from the Platform. CoreVet may assign appropriate penalties for non-compliance of this document as deemed appropriate.
• 17.2. The Seller shall be responsible and liable for any notices / governmental communications received from applicable authorities by CoreVet. Seller shall respond, defend and hold CoreVet harmless from any such claims pursuant to any listing by the Seller.
• 17.3. The Seller shall be responsible for listing the products under the specified category and shall in no manner list the products in any other category which shall mislead the consumers in any manner. The Seller shall be responsible for any returns pursuant to manufacturing defect and shall communicate with the manufactures to resolve such situations.
• 17.4. The Seller shall be responsible for any action / penalty received by CoreVet and shall be liable to pay the entire amount of penalty as received by CoreVet. CoreVet shall not be responsible for any violation of applicable laws by the Sellers.

18. Breach

• 18.1. Without limiting other remedies, we may limit your activity, immediately remove your information, warn other users of your actions immediately, temporarily / indefinitely suspend / terminate / block your account and / or refuse you access to the Platform, or put your account on hold, in the event of, including but not limited to, the following:
• 18.1.1. if you breach the ToU, privacy policy or other policies such as Prohibited & Restricted Item Policy, etc.;
• 18.1.2. if we are unable to verify or authenticate any information you provide;

• 18.1.3. if it is believed that your actions may cause legal liability for you, other users, or us; or
• 18.1.4. if you do not produce the legal requirement documents, as may be required by CoreVet.

18.2. We may at any time, at our sole discretion, reinstate suspended Sellers. A Seller that has been suspended or blocked may not register or attempt to register with us or use the Platform (through itself or any other entity or legal form) in any manner whatsoever until such time that such a Seller is reinstated by us. Notwithstanding the foregoing, if you breach the ToU or other rules and policies, we reserve the right to recover any amounts due and owed by you to us and take strict legal action, including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

19. Seller Declarations

• 19.1. We, hereby represent, warrant, covenant and undertake to ensure that we have obtained and shall continue to maintain in force all licences, registrations, permissions, authorisations, certifications, compliances and permits needed to manufacture, import, store, display, exhibit for sale, advertise, distribute, market, supply and sell the respective products (“Products”) on the Platform of CoreVet under applicable laws, legislations, notifications, notice, circulars, orders, directions, clarifications, advisories, etc. (now in effect or introduced in future) as amended from time to time.
• 19.2. Further, we hereby represent, warrant, covenant and undertake that we will adhere to the requirements laid down under various laws for all the products sold on CoreVet.
• 19.3. We acknowledge that CoreVet has relied on this undertaking and that any breach thereof will cause irreparable harm to CoreVet and we unconditionally undertake to make CoreVet good and hold it harmless against any breach thereof immediately upon request, from time to time, without protest or demur. Further, we shall immediately notify CoreVet, in writing, upon the lapse of any necessary certificates or authorisations and/or in case of receipt of any order, demand, warrant or document or any regulatory action with respect to such certificates / authorisations.
• 19.4. In the event the relevant authority demands the certificate to CoreVet, we shall produce a copy of the said certificate at the earliest. Any delay in producing the certificate / absence of a certificate that leads to any loss / penalty to CoreVet shall be recovered from the Seller providing the declaration within 7 days from such demand.
• 19.5. We acknowledge and agree that CoreVet shall be permitted to assign or otherwise furnish this undertaking to any authority or person.
• 19.6. Any notice given by CoreVet to me through email registered with them or at our address registered with them shall be deemed received one (1) business day after an email is sent and in case of post, three (3) business days, and, if hand delivered, on delivery. We undertake to keep CoreVet updated with any changes to our registered information.
• 19.7. By agreeing to the Terms of Use captured herein, we acknowledge that the declarations stated above are true and accurate and we agree to be bound by it to the extent applicable to the Product sold by us on the Platform.

20. Indemnity

You shall indemnify and hold harmless CoreVet its directors, officers, employees, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys' fees made by any third party or penalty imposed due to or arising out of your breach of the ToU, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party or of CoreVet VPG Member.

21. Limitation of Liability

IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE ToU OR SALE, EVEN IF COMPANY HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Notwithstanding anything contained herein, the maximum liability of the Company shall be restricted to Rs.1,000/- in all circumstances.

22. Applicable Law

The ToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be Hyderabad i.e., the courts at Hyderabad shall have exclusive jurisdiction over the matters set forth herein.

23. Grievance Officer

In accordance with the IT Act, 2000, and the rules thereunder, the name and contact details of the grievance officer are provided below:

Soma Vamshi Krishna
CoreVet VPG Private Limited
Email: vamsisoma@vpgvet.com

24. Entire Agreement

This agreement along with the Schedule-A executed with You constitutes the entire agreement between the Company and the Seller. It supersedes all prior oral and written understandings and agreements.

25. Amendment

These Terms of Use are subject to amendments and modifications and may be updated from time to time, without any advance notice. You are requested to regularly review the Terms of Use as available on Platform. Further, your relationship with CoreVet VPG will be governed by the most current version of these Terms of Use, as published on Platform and your continued use of the Platform after any modification(s) to the Terms of Use shall be deemed as your acceptance to such modification(s).